Hotel management and operation mainly include the following aspects:
Front office management: including booking, reception, inquiry and other services.
Room management: Ensure the cleanliness, maintenance, and decoration of guest rooms.
Catering management: Provide high-quality catering services, including dish design, kitchen management, etc.
Marketing and promotion: Enhance hotel visibility and attract more customers.
Personnel management: Recruiting, training, and managing employees to improve service quality.
Financial management: do a good job in budgeting, cost control, and revenue management.
Customer Relationship Management: Maintain good relationships with customers, improve satisfaction and loyalty.
Facility and equipment management: Ensure the normal operation and maintenance of hotel facilities.
